From c2928d95d11211c4c64f33b3945d2c61668a3bf2 Mon Sep 17 00:00:00 2001
From: nhj <nhj@DESKTOP-NN0D3BJ.mshome.net>
Date: Thu, 18 Dec 2025 19:49:16 +0900
Subject: [PATCH] =?UTF-8?q?=EC=9D=B8=EC=8A=A4=EB=8D=98=ED=8A=B8=20?=
 =?UTF-8?q?=EC=8B=A0=EC=B2=AD=20=EA=B8=B0=EB=8A=A5=20=ED=99=95=EC=9E=A5?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 .../config/egov/EgovConfigAppIdGen.java       |  18 +
 .../controller/ResourceManagerController.java |   3 +
 .../srm/controller/ReportOtherController.java |  33 ++
 .../srm/controller/SvcDeskController.java     |  72 +++-
 .../srm/controller/SvcDeskReqController.java  | 366 ++++++++++++++++++
 .../itmsapi/srm/dao/ReportOtherDao.java       |   4 +-
 .../urpsys/itmsapi/srm/dao/SvcDeskDao.java    |   6 +-
 .../urpsys/itmsapi/srm/dao/SvcDeskReqDao.java |  56 +++
 .../srm/service/ReportOtherService.java       |   7 +-
 .../srm/service/SvcDeskReqService.java        | 158 ++++++++
 .../itmsapi/srm/service/SvcDeskService.java   | 151 +++++++-
 .../PrsnlPortletManageController.java         |  62 ++-
 .../sys/dao/PrsnlPortletManageDao.java        |   3 +
 .../service/PrsnlPortletManageService.java    |  23 ++
 .../sqlmap/itms/srm/ReportOtherMapper.xml     |  24 +-
 .../sqlmap/itms/srm/SvcDeskMapper.xml         |  52 ++-
 .../sqlmap/itms/srm/SvcDeskReqMapper.xml      | 216 +++++++++++
 .../itms/sys/PrsnlPortletManageMapper.xml     |  48 ++-
 18 files changed, 1261 insertions(+), 41 deletions(-)
 create mode 100644 src/main/java/com/urpsys/itmsapi/srm/controller/SvcDeskReqController.java
 create mode 100644 src/main/java/com/urpsys/itmsapi/srm/dao/SvcDeskReqDao.java
 create mode 100644 src/main/java/com/urpsys/itmsapi/srm/service/SvcDeskReqService.java
 create mode 100644 src/main/resources/mapper/primarydb/sqlmap/itms/srm/SvcDeskReqMapper.xml

diff --git a/src/main/java/com/urpsys/baseapi/config/egov/EgovConfigAppIdGen.java b/src/main/java/com/urpsys/baseapi/config/egov/EgovConfigAppIdGen.java
index aecd22d3..c05657b4 100644
--- a/src/main/java/com/urpsys/baseapi/config/egov/EgovConfigAppIdGen.java
+++ b/src/main/java/com/urpsys/baseapi/config/egov/EgovConfigAppIdGen.java
@@ -1938,6 +1938,24 @@ public class EgovConfigAppIdGen
 			.build();
 	}
 	
+	/** 서비스데스크 인스던트ID Generation  Config
+	 * @return
+	 */
+	@Bean(destroyMethod = "destroy")
+	public EgovTableIdGnrServiceImpl egovReqIncientIdGnrService() 
+	{
+		return new EgovIdGnrBuilder().setDataSource(egovDataSource)
+			.setEgovIdGnrStrategyImpl(new EgovIdGnrStrategyImpl())
+			.setBlockSize(10)
+			.setTable("COMTECOPSEQ")
+			.setTableName("INCI_REQ_ID")
+			.setPreFix("INC_REQ_")
+			.setCipers(6)
+			.setFillChar('0')
+			.build();
+	}
+	
+	
 	
 	
 	
diff --git a/src/main/java/com/urpsys/itmsapi/rem/controller/ResourceManagerController.java b/src/main/java/com/urpsys/itmsapi/rem/controller/ResourceManagerController.java
index 4872d628..b20b0ebc 100644
--- a/src/main/java/com/urpsys/itmsapi/rem/controller/ResourceManagerController.java
+++ b/src/main/java/com/urpsys/itmsapi/rem/controller/ResourceManagerController.java
@@ -74,6 +74,9 @@ public class ResourceManagerController
     	log.info("strRole [{}]" , strRole);
     	log.info("순서 [{}]" , strRole.indexOf("ROLE_ADMIN"));
     	
+    	// 2025.12.08 나혁제 그룹 null인 영우 빈값으로 처리  
+    	if(strGrpId == null) strGrpId = "X";
+    	
     	// 본사그룹 혹은 관리자 가 아닌경우 해당그룹자산만 조회 가능 
     	if(!strGrpId.equals("GROUP_00000000000000") && strRole.indexOf("ROLE_ADMIN")<0) 
     	{
diff --git a/src/main/java/com/urpsys/itmsapi/srm/controller/ReportOtherController.java b/src/main/java/com/urpsys/itmsapi/srm/controller/ReportOtherController.java
index 88fad6c2..6d9e990f 100644
--- a/src/main/java/com/urpsys/itmsapi/srm/controller/ReportOtherController.java
+++ b/src/main/java/com/urpsys/itmsapi/srm/controller/ReportOtherController.java
@@ -621,6 +621,39 @@ public class ReportOtherController
     	return ResultData.ok(resBody);
 	}
 	
+	/**
+     * 월별 보고서 만족도 현황 조회
+     * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.12.09
+     */
+	@ResponseBody
+	@RequestMapping(value="/srm/getReportStsfdgRate.do")
+	public ResponseEntity<ResultData> getReportStsfdgRate( @RequestBody LinkedHashMap<String, Object> requestMap
+                                                         , HttpServletRequest request
+                                                         , HttpServletResponse response
+                                                         ) throws Exception
+	{ 
+    	log.info("\n\n\n\n\n");
+    	log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /srm/getReportStsfdgRate.do <<<<<<<<<<<<<<<<<<<<<<<<<");
+    	log.info("getRequestURI       [{}]", request.getRequestURI() );
+    	log.info("입력값 확인 requestMap [{}]", requestMap.toString()   );
+    	
+    	LinkedHashMap<String, Object> resBody = new LinkedHashMap<String, Object>();
+    	
+    	String strSearchMon = (String)requestMap.get("strSearchMon");
+    	
+    	log.info("strSearchMon [{}]", strSearchMon );
+    	
+    	// 월별 보고서 현황 조회
+    	List<LinkedHashMap<String, Object>> resultList = reportOtherService.getReportStsfdgRate(strSearchMon);
+    	
+    	resBody.put("resultList",  resultList );
+    	
+    	log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /srm/getReportStsfdgRate.do >>>>>>>>>>>>>>>>>>>>>>>>>");
+    	
+    	return ResultData.ok(resBody);
+	}
+	
 	
 	
 		
diff --git a/src/main/java/com/urpsys/itmsapi/srm/controller/SvcDeskController.java b/src/main/java/com/urpsys/itmsapi/srm/controller/SvcDeskController.java
index 960a6644..0c279c24 100644
--- a/src/main/java/com/urpsys/itmsapi/srm/controller/SvcDeskController.java
+++ b/src/main/java/com/urpsys/itmsapi/srm/controller/SvcDeskController.java
@@ -270,7 +270,7 @@ public class SvcDeskController
                                                 ) throws Exception
 	{
     	log.info("\n\n\n\n\n");
-    	log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /rem/addForm.do <<<<<<<<<<<<<<<<<<<<<<<<<");
+    	log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /srm/addIncident.do <<<<<<<<<<<<<<<<<<<<<<<<<");
     	log.info("getRequestURI       [{}]", request.getRequestURI() );
     	log.info("입력값 확인 requestMap [{}]", requestMap.toString()   );
     	
@@ -299,7 +299,7 @@ public class SvcDeskController
     		resBody.put("inIncidentSeq" ,  -1 );
     	}
     	
-    	log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /rem/addForm.do >>>>>>>>>>>>>>>>>>>>>>>>>");
+    	log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /srm/addIncident.do >>>>>>>>>>>>>>>>>>>>>>>>>");
     	
     	return ResultData.ok(resBody);
 	}
@@ -654,6 +654,74 @@ public class SvcDeskController
     	return ResultData.ok(resBody);
 	}
 	
+	/**
+     * 월별 SR 처리준수율 조회
+     * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.12.09
+     */
+	@ResponseBody
+	@RequestMapping(value="/srm/getSrProPromiseRate.do")
+	public ResponseEntity<ResultData> getSrProPromiseRate( @RequestBody LinkedHashMap<String, Object> requestMap
+                                                         , HttpServletRequest request
+                                                         , HttpServletResponse response
+                                                         ) throws Exception
+	{ 
+    	log.info("\n\n\n\n\n");
+    	log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /srm/getSrProPromiseRate.do <<<<<<<<<<<<<<<<<<<<<<<<<");
+    	log.info("getRequestURI       [{}]", request.getRequestURI() );
+    	log.info("입력값 확인 requestMap [{}]", requestMap.toString()   );
+    	
+    	LinkedHashMap<String, Object> resBody = new LinkedHashMap<String, Object>();
+    	
+    	String strSearchMon = (String)requestMap.get("strSearchMon");
+    	
+    	log.info("strSearchMon [{}]", strSearchMon );
+    	
+    	// 월별 SR 처리준수율 조회
+    	List<LinkedHashMap<String, Object>> resultList = svcDeskService.getSrProPromiseRate(strSearchMon);
+    	
+    	resBody.put("resultList",  resultList );
+    	
+    	log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /srm/getSrProPromiseRate.do >>>>>>>>>>>>>>>>>>>>>>>>>");
+    	
+    	return ResultData.ok(resBody);
+	}
+	
+	/**
+     * 월별 SR 만족율 조회
+     * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.12.09
+     */
+	@ResponseBody
+	@RequestMapping(value="/srm/getSrStsfdgRate.do")
+	public ResponseEntity<ResultData> getSrStsfdgRate( @RequestBody LinkedHashMap<String, Object> requestMap
+                                                     , HttpServletRequest request
+                                                     , HttpServletResponse response
+                                                     ) throws Exception
+	{ 
+    	log.info("\n\n\n\n\n");
+    	log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /srm/getSrStsfgdRate.do <<<<<<<<<<<<<<<<<<<<<<<<<");
+    	log.info("getRequestURI       [{}]", request.getRequestURI() );
+    	log.info("입력값 확인 requestMap [{}]", requestMap.toString()   );
+    	
+    	LinkedHashMap<String, Object> resBody = new LinkedHashMap<String, Object>();
+    	
+    	String strSearchMon = (String)requestMap.get("strSearchMon");
+    	
+    	log.info("strSearchMon [{}]", strSearchMon );
+    	
+    	// 월별 SR 만족율 조회
+    	List<LinkedHashMap<String, Object>> resultList = svcDeskService.getSrStsfdgRate(strSearchMon);
+    	
+    	resBody.put("resultList",  resultList );
+    	
+    	log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /srm/getSrStsfgdRate.do >>>>>>>>>>>>>>>>>>>>>>>>>");
+    	
+    	return ResultData.ok(resBody);
+	}
+	
+	
+	
 	
 	
 	
diff --git a/src/main/java/com/urpsys/itmsapi/srm/controller/SvcDeskReqController.java b/src/main/java/com/urpsys/itmsapi/srm/controller/SvcDeskReqController.java
new file mode 100644
index 00000000..28347f9e
--- /dev/null
+++ b/src/main/java/com/urpsys/itmsapi/srm/controller/SvcDeskReqController.java
@@ -0,0 +1,366 @@
+package com.urpsys.itmsapi.srm.controller;
+
+import java.util.LinkedHashMap;
+import java.util.List;
+
+import javax.servlet.http.HttpServletRequest;
+import javax.servlet.http.HttpServletResponse;
+
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.http.ResponseEntity;
+import org.springframework.web.bind.annotation.RequestBody;
+import org.springframework.web.bind.annotation.RequestMapping;
+import org.springframework.web.bind.annotation.ResponseBody;
+import org.springframework.web.bind.annotation.RestController;
+
+import com.urpsys.baseapi.common.util.CommonUtil;
+import com.urpsys.baseapi.common.util.ResultData;
+import com.urpsys.baseapi.domain.TokenInfo;
+import com.urpsys.itmsapi.bbs.service.ArticleCommentService;
+import com.urpsys.itmsapi.rem.service.AdminServiceService;
+import com.urpsys.itmsapi.srm.service.SvcDeskReqService;
+import com.urpsys.itmsapi.srm.service.SvcDeskService;
+
+import lombok.extern.slf4j.Slf4j;
+
+/**
+ * 서비스데스크을 처리하는 API Controller 클래스
+ * @author URP 인프라본부 나혁제
+ * @since 2025.12.15
+ * @version 1.0
+ * @see
+ *
+ * <pre>
+ * << 개정이력(Modification Information) >>
+ *
+ *  수정일          수정자           수정내용
+ *  ----------   --------   ---------------------------
+ *  2025.12.15    나혁제        최초 생성
+ *
+ *  </pre>
+ */
+
+@Slf4j
+@RestController
+public class SvcDeskReqController 
+{
+	@Autowired
+	SvcDeskReqService svcDeskReqService; // 서비스데스크 관리 서비스
+	
+	@Autowired
+	AdminServiceService adminServiceService; // 서비스정보 관리 서비스
+	
+	@Autowired
+	ArticleCommentService articleCommentService; // 2025.04.01 나혁제 댓글 정보 
+	
+	/**
+     * 서비스데스크 신청 목록 조회
+     * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.12.15
+     */
+	@ResponseBody
+	@RequestMapping(value="/srm/searchReqIncident.do")
+	public ResponseEntity<ResultData> searchReqIncident( @RequestBody LinkedHashMap<String, Object> requestMap
+                                                       , HttpServletRequest request
+                                                       , HttpServletResponse response
+                                                       ) throws Exception
+	{
+    	log.info("\n\n\n\n\n");
+    	log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /srm/searchReqIncident.do <<<<<<<<<<<<<<<<<<<<<<<<<");
+    	log.info("getRequestURI       [{}]", request.getRequestURI() );
+    	log.info("입력값 확인 requestMap [{}]", requestMap.toString()   );
+    	
+    	LinkedHashMap<String, Object> resBody = new LinkedHashMap<String, Object>();
+    	
+    	// 토큰정보 획득
+    	TokenInfo tokenInfo = CommonUtil.getAccessTokenInfo(request);
+    	
+    	log.info("tokenInfo [{}]", tokenInfo.toString()       );
+    	log.info("tokenInfo [{}]", tokenInfo.getAuthorities() );
+    	
+    	
+    	requestMap.put("reqUser", tokenInfo.getStrESNTL_ID());
+    	// requestMap.put("reqUser", "0");
+    	
+    	// 서비스데스크 조회
+    	List<LinkedHashMap<String, Object>> resultList = svcDeskReqService.searchReqIncident(requestMap);
+    	
+    	// count 조회
+    	int totCnt = svcDeskReqService.searchReqIncidentCnt(requestMap);
+    	
+    	resBody.put("resultList",  resultList );
+    	resBody.put("totCnt"    ,  totCnt     );
+    	
+    	log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /srm/searchReqIncident.do >>>>>>>>>>>>>>>>>>>>>>>>>");
+    	
+    	return ResultData.ok(resBody);
+	}
+	
+	/**
+     * 서비스데스크 인스던트 정보 상세조회
+     * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.02.13
+     */
+	@ResponseBody
+	@RequestMapping(value="/srm/getReqIncidentBySeq.do")
+	public ResponseEntity<ResultData> getReqIncidentBySeq ( @RequestBody LinkedHashMap<String, Object> requestMap
+                                                          , HttpServletRequest request
+                                                          , HttpServletResponse response
+                                                          ) throws Exception
+	{
+    	log.info("\n\n\n\n\n");
+    	log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /srm/getReqIncidentBySeq.do <<<<<<<<<<<<<<<<<<<<<<<<<");
+    	log.info("getRequestURI       [{}]", request.getRequestURI() );
+    	log.info("입력값 확인 requestMap [{}]", requestMap.toString()   );
+    	
+    	LinkedHashMap<String, Object> resBody = new LinkedHashMap<String, Object>();
+    	
+    	// 토큰정보 획득
+    	TokenInfo tokenInfo = CommonUtil.getAccessTokenInfo(request);
+    	
+    	String vcReqIncidentNum = (String)requestMap.get("vcReqIncidentNum");
+    	
+    	// 인스턴트 정보 상세조회
+    	LinkedHashMap<String, Object> resultReqIncident = svcDeskReqService.getReqIncidentBySeq(vcReqIncidentNum);
+    	
+    	String strRole     = tokenInfo.getAuthorities();
+    	String sessUserSeq = tokenInfo.getUniqId();
+    	
+    	String inIncidentSeq = CommonUtil.nvl(resultReqIncident.get("inIncidentSeq"));
+    	String inReqUser     = CommonUtil.nvl(resultReqIncident.get("inReqUser"));
+    	String vcCompleted   = CommonUtil.nvl(resultReqIncident.get("vcCompleted"));
+    	
+    	// 수정권한 
+    	String strChangeYn = "N"; 
+    	if(inIncidentSeq.equals("") && inReqUser.equals(sessUserSeq))
+    	{
+    		strChangeYn="Y";
+    	}
+    	
+    	// 처리만족도 권한  
+    	String strCompletedYn = "N"; 
+    	if( vcCompleted.equals("처리완료") && inReqUser.equals(sessUserSeq))
+    	{
+    		strCompletedYn="Y";
+    	}
+    	
+		resBody.put("strChangeYn"      ,  strChangeYn   ); // String 
+    	resBody.put("strCompletedYn"  ,  strCompletedYn ); // int
+    	
+    	resBody.put("resultReqIncident"   ,  resultReqIncident   ); // Map  기본정보 
+    	
+    	log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /srm/getReqIncidentBySeq.do >>>>>>>>>>>>>>>>>>>>>>>>>");
+    	
+    	return ResultData.ok(resBody);
+	}
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	
+	/**
+     * 서비스데스크 인스던트 신청 등록 
+     * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.02.13
+     */
+	@ResponseBody
+	@RequestMapping(value="/srm/addReqIncident.do")
+	public ResponseEntity<ResultData> addReqIncident( @RequestBody LinkedHashMap<String, Object> requestMap
+                                                    , HttpServletRequest request
+                                                    , HttpServletResponse response
+                                                    ) throws Exception
+	{
+    	log.info("\n\n\n\n\n");
+    	log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /srm/addReqIncident.do <<<<<<<<<<<<<<<<<<<<<<<<<");
+    	log.info("getRequestURI       [{}]", request.getRequestURI() );
+    	log.info("입력값 확인 requestMap [{}]", requestMap.toString()   );
+    	
+    	LinkedHashMap<String, Object> resBody = new LinkedHashMap<String, Object>();
+    	
+    	LinkedHashMap<String, Object> incidentReqVoMap = (LinkedHashMap<String, Object>)requestMap.get("incidentReqVo"     ); // 인스던트 기본정보
+    	List<LinkedHashMap<String, Object>> fileList   = (List<LinkedHashMap<String, Object>>)requestMap.get("fileList"     ); // 인스던트 첨부파일
+    	
+    	// 서비스 인스던트 신청 등록 
+    	LinkedHashMap<String, Object> returnMap = svcDeskReqService.addReqIncident(incidentReqVoMap, fileList);
+    	
+    	int iSucc = (int)returnMap.get("iSucc");
+    	
+    	if(iSucc > 0)
+    	{
+    		resBody.put("resultCd"      ,  "0" );
+    		resBody.put("resultMsg"     ,  "정상적으로 등록되었습니다." );
+    		resBody.put("inIncidentSeq" ,  returnMap.get("inIncidentSeq") );
+    	}
+    	else
+    	{
+    		resBody.put("resultCd"      ,  "-1" );
+    		resBody.put("resultMsg"     ,  "서비스 등록중 오류가 발생 하였습니다." );
+    		resBody.put("inIncidentSeq" ,  -1 );
+    	}
+    	
+    	log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /srm/addReqIncident.do >>>>>>>>>>>>>>>>>>>>>>>>>");
+    	
+    	return ResultData.ok(resBody);
+	}
+	
+	/**
+     * 서비스데스크 인스던트 신청 변경 
+     * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.12.17
+     */
+	@ResponseBody
+	@RequestMapping(value="/srm/updateReqIncident.do")
+	public ResponseEntity<ResultData> updateReqIncident( @RequestBody LinkedHashMap<String, Object> requestMap
+                                                       , HttpServletRequest request
+                                                       , HttpServletResponse response
+                                                       ) throws Exception
+	{
+    	log.info("\n\n\n\n\n");
+    	log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /srm/updateReqIncident.do <<<<<<<<<<<<<<<<<<<<<<<<<");
+    	log.info("getRequestURI       [{}]", request.getRequestURI() );
+    	log.info("입력값 확인 requestMap [{}]", requestMap.toString()   );
+    	
+    	LinkedHashMap<String, Object> resBody = new LinkedHashMap<String, Object>();
+    	
+    	LinkedHashMap<String, Object> incidentReqVoMap  = (LinkedHashMap<String, Object>)requestMap.get("incidentReqVo"     ); // 인스던트 정보
+    	List<LinkedHashMap<String, Object>> fileList    = (List<LinkedHashMap<String, Object>>)requestMap.get("fileList"     ); // 인스던트 첨부파일 정보
+    	
+    	// 서비스데스크 인스던트 정보 변경 
+    	int iSucc = svcDeskReqService.updateReqIncident(incidentReqVoMap, fileList);
+    	
+    	if(iSucc > 0)
+    	{
+    		resBody.put("resultCd" ,  "0" );
+    		resBody.put("resultMsg",  "정상적으로 수정되었습니다." );
+    	}
+    	else
+    	{
+    		resBody.put("resultCd" ,  "-1" );
+    		resBody.put("resultMsg",  "인스던트 신청정보 수정중 오류가 발생 하였습니다." );
+    	}
+    	
+    	log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /srm/updateReqIncident.do >>>>>>>>>>>>>>>>>>>>>>>>>");
+    	
+    	return ResultData.ok(resBody);
+	}
+	
+	/**
+     * 서비스데스크 인스던트 신청정보 삭제처리  
+     * @author URP 인프라본부 나혁제
+     * 작성일 : 2025.12.18
+     */
+	@ResponseBody
+	@RequestMapping(value="/srm/deleteReqIncident.do")
+	public ResponseEntity<ResultData> deleteReqIncident( @RequestBody LinkedHashMap<String, Object> requestMap
+                                                       , HttpServletRequest request
+                                                       , HttpServletResponse response
+                                                       ) throws Exception
+	{
+    	log.info("\n\n\n\n\n");
+    	log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /srm/deleteReqIncident.do <<<<<<<<<<<<<<<<<<<<<<<<<");
+    	log.info("getRequestURI       [{}]", request.getRequestURI() );
+    	log.info("입력값 확인 requestMap [{}]", requestMap.toString()   );
+    	
+    	LinkedHashMap<String, Object> resBody = new LinkedHashMap<String, Object>();
+    	
+    	LinkedHashMap<String, Object> incidentReqVoMap = (LinkedHashMap<String, Object>)requestMap.get("incidentReqVo"     ); // 인스던트 신청 정보
+    	
+    	String vcReqIncidentNum = CommonUtil.nvl(incidentReqVoMap.get("vcReqIncidentNum") );
+    	
+    	// 서비스데스크 인스던트 정보 삭제 
+    	int iSucc = svcDeskReqService.deleteReqIncident(vcReqIncidentNum);
+    	
+    	if(iSucc > 0)
+    	{
+    		resBody.put("resultCd" ,  "0" );
+    		resBody.put("resultMsg",  "정상적으로 삭제되었습니다." );
+    	}
+    	else
+    	{
+    		resBody.put("resultCd" ,  "-1" );
+    		resBody.put("resultMsg",  "인스던트 신청정보 삭제중 오류가 발생 하였습니다." );
+    	}
+    	
+    	log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /srm/deleteReqIncident.do >>>>>>>>>>>>>>>>>>>>>>>>>");
+    	
+    	return ResultData.ok(resBody);
+	}
+	
+	/**
+     * 인스던트 신청정보 반려 처리  
+     * @author URP 인프라본부 나혁제
+     * 작성일 : 2025.12.18
+     */
+	@ResponseBody
+	@RequestMapping(value="/srm/rejectReqIncident.do")
+	public ResponseEntity<ResultData> rejectReqIncident( @RequestBody LinkedHashMap<String, Object> requestMap
+                                                       , HttpServletRequest request
+                                                       , HttpServletResponse response
+                                                       ) throws Exception
+	{
+    	log.info("\n\n\n\n\n");
+    	log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /srm/rejectReqIncident.do <<<<<<<<<<<<<<<<<<<<<<<<<");
+    	log.info("getRequestURI       [{}]", request.getRequestURI() );
+    	log.info("입력값 확인 requestMap [{}]", requestMap.toString()   );
+    	
+    	LinkedHashMap<String, Object> resBody = new LinkedHashMap<String, Object>();
+    	
+    	// 서비스데스크 인스던트 승인
+    	int iSucc = svcDeskReqService.updateReqStatusIncident( (String)requestMap.get("vcReqIncidentNum")
+    			                                             , "2"
+    			                                             , (String)requestMap.get("reqRptRejTxComment")
+    			                                             );
+    	
+    	if(iSucc > 0)
+    	{
+    		resBody.put("resultCd" ,  "0" );
+    		resBody.put("resultMsg",  "정상적으로 반려 되었습니다." );
+    	}
+    	else
+    	{
+    		resBody.put("resultCd" ,  "-1" );
+    		resBody.put("resultMsg",  "인스던트 신청정보 반려중 오류가 발생 하였습니다." );
+    	}
+    	
+    	log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /srm/rejectReqIncident.do >>>>>>>>>>>>>>>>>>>>>>>>>");
+    	
+    	return ResultData.ok(resBody);
+	}
+	
+	
+	
+		
+	
+	
+	
+	
+}
diff --git a/src/main/java/com/urpsys/itmsapi/srm/dao/ReportOtherDao.java b/src/main/java/com/urpsys/itmsapi/srm/dao/ReportOtherDao.java
index 733233bd..f1b67a69 100644
--- a/src/main/java/com/urpsys/itmsapi/srm/dao/ReportOtherDao.java
+++ b/src/main/java/com/urpsys/itmsapi/srm/dao/ReportOtherDao.java
@@ -114,7 +114,7 @@ public interface ReportOtherDao
 	// 2025.11.14 나혁제 월별 보고서 현황
 	public List<LinkedHashMap<String, Object>> getReportMonStatus(String strSearchMon) throws Exception;
 		
-	
-	
+	// 2025.12.09 나혁제 월별 보고서 만족율 현황 
+	public List<LinkedHashMap<String, Object>> 	getReportStsfdgRate(String strSearchMon) throws Exception;
 		
 }
diff --git a/src/main/java/com/urpsys/itmsapi/srm/dao/SvcDeskDao.java b/src/main/java/com/urpsys/itmsapi/srm/dao/SvcDeskDao.java
index bee186a7..292f20eb 100644
--- a/src/main/java/com/urpsys/itmsapi/srm/dao/SvcDeskDao.java
+++ b/src/main/java/com/urpsys/itmsapi/srm/dao/SvcDeskDao.java
@@ -112,7 +112,11 @@ public interface SvcDeskDao
 	// 2025.11.13 나혁제 월별 SR 현황
 	public List<LinkedHashMap<String, Object>> getIncidentMonStatus(String strSearchMon) throws Exception;
 	
-	
+	// 2025.12.09 나혁제 월별 SR 처리준수율
+	public List<LinkedHashMap<String, Object>> getSrProPromiseRate(String strSearchMon) throws Exception;
+		
+	// 2025.12.09 나혁제 월별 SR 만족율
+	public List<LinkedHashMap<String, Object>> getSrStsfdgRate(String strSearchMon) throws Exception;
 	
 	
 	
diff --git a/src/main/java/com/urpsys/itmsapi/srm/dao/SvcDeskReqDao.java b/src/main/java/com/urpsys/itmsapi/srm/dao/SvcDeskReqDao.java
new file mode 100644
index 00000000..d469346e
--- /dev/null
+++ b/src/main/java/com/urpsys/itmsapi/srm/dao/SvcDeskReqDao.java
@@ -0,0 +1,56 @@
+package com.urpsys.itmsapi.srm.dao;
+
+import java.util.LinkedHashMap;
+import java.util.List;
+
+import org.apache.ibatis.annotations.Mapper;
+import org.springframework.stereotype.Repository;
+
+/**
+ * 서비스 데스크 신청 관리에 대한 DAO 클래스를 정의
+ *
+ * @author URP 인프라본부 나혁제
+ * @since 2025.12.15
+ * @version 1.0.0
+ * @see
+ *
+ *      <pre>
+ *
+ * << 개정이력(Modification information) >>
+ *
+ *   수정일        수정자            수정내용
+ * -----------  ---------    ------------------------
+ * 2025.12.15    나혁제          최초작성
+ *
+ *      </pre>
+ */
+@Mapper
+@Repository
+public interface SvcDeskReqDao 
+{
+	// 서비스데스크신청 목록 조회
+	public List<LinkedHashMap<String, Object>> searchReqIncident(LinkedHashMap<String, Object> inMap) throws Exception;
+	
+	// 서비스데스크신청 목록 건수 조회
+	public int searchReqIncidentCnt(LinkedHashMap<String, Object> inMap) throws Exception;
+	
+	// 서비스데스크 인스던트 신청정보 상세조회
+	public LinkedHashMap<String, Object> getReqIncidentBySeq(String inStr) throws Exception;
+	
+	
+	
+	
+	
+	// 서비스데스크 인스던트 신청 등록처리 
+	public int addReqIncident(LinkedHashMap<String, Object> inMap) throws Exception;
+	
+	// 서비스데스크 인스던트 신청 변경처리
+	public int updateReqIncident(LinkedHashMap<String, Object> inMap) throws Exception;
+	
+	// 서비스데스크 인스던트 신청 삭제처리
+	public int deleteReqIncident(String strIn) throws Exception;
+	
+	// 서비스데스크 인스던트 신청 진행상태변경 
+	public int updateReqStatusIncident(LinkedHashMap<String, Object> inMap) throws Exception;
+		
+}
diff --git a/src/main/java/com/urpsys/itmsapi/srm/service/ReportOtherService.java b/src/main/java/com/urpsys/itmsapi/srm/service/ReportOtherService.java
index 32f88e7c..1990b6a4 100644
--- a/src/main/java/com/urpsys/itmsapi/srm/service/ReportOtherService.java
+++ b/src/main/java/com/urpsys/itmsapi/srm/service/ReportOtherService.java
@@ -314,7 +314,12 @@ public class ReportOtherService
 	{
 		return reportOtherDao.getReportMonStatus(strSearchMon);
 	}
-		
+	
+	// 2025.12.09 나혁제 월별 보고서 만족율 현황 
+	public List<LinkedHashMap<String, Object>> 	getReportStsfdgRate(String strSearchMon) throws Exception
+	{
+		return reportOtherDao.getReportStsfdgRate(strSearchMon);
+	}
 	
 		
 		
diff --git a/src/main/java/com/urpsys/itmsapi/srm/service/SvcDeskReqService.java b/src/main/java/com/urpsys/itmsapi/srm/service/SvcDeskReqService.java
new file mode 100644
index 00000000..bd66f280
--- /dev/null
+++ b/src/main/java/com/urpsys/itmsapi/srm/service/SvcDeskReqService.java
@@ -0,0 +1,158 @@
+package com.urpsys.itmsapi.srm.service;
+
+import java.util.LinkedHashMap;
+import java.util.List;
+
+import javax.annotation.Resource;
+
+import org.egovframe.rte.fdl.idgnr.EgovIdGnrService;
+import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
+
+import com.urpsys.baseapi.common.util.CommonUtil;
+import com.urpsys.itmsapi.cmm.service.FileManageService;
+import com.urpsys.itmsapi.srm.dao.SvcDeskReqDao;
+
+import lombok.extern.slf4j.Slf4j;
+
+/**
+ * 서비스데스크 신청 정보에 관한 비즈니스 구현 클래스를 정의
+ *
+ * @author URP 인프라본부 나혁제
+ * @since 2025.12.15
+ * @version 1.0.0
+ * @see
+ *
+ *      <pre>
+ *
+ * << 개정이력(Modification information) >>
+ *
+ *   수정일       수정자      수정내용
+ * -----------  ---------    ------------------------
+ * 2025.12.15   나혁제      최초작성
+ *
+ *      </pre>
+ */
+
+@Slf4j
+@Service
+@Transactional
+public class SvcDeskReqService 
+{
+	@Autowired
+	SvcDeskReqDao svcDeskReqDao;
+	
+	@Autowired
+	FileManageService fileManageService; // 파일처리
+	
+	/** 인스턴스ID 추출 */
+    @Resource(name="egovReqIncientIdGnrService")
+    private EgovIdGnrService egovReqIncientIdGnrService;
+    
+	// 서비스데스크 목록 조회
+	public List<LinkedHashMap<String, Object>> searchReqIncident(LinkedHashMap<String, Object> inMap) throws Exception
+	{
+		return svcDeskReqDao.searchReqIncident(inMap);
+	}
+	
+	// 서비스데스크 목록 조회 건수
+	public int searchReqIncidentCnt(LinkedHashMap<String, Object> inMap) throws Exception
+	{
+		return svcDeskReqDao.searchReqIncidentCnt(inMap);
+	}
+	
+	// 서비스데스크 인스던트 정보 상세조회
+	public LinkedHashMap<String, Object> getReqIncidentBySeq(String inStr) throws Exception
+	{
+		return svcDeskReqDao.getReqIncidentBySeq(inStr);
+	}
+		
+	
+	
+	
+	// 서비스데스크 인스던트 신청 등록처리 
+	public LinkedHashMap<String, Object> addReqIncident( LinkedHashMap<String, Object> incidentReqMap
+			                                           , List<LinkedHashMap<String, Object>> fileList
+			                                           ) throws Exception
+	{
+		String strReqIncidentNum = generateReqIncidentId();
+		incidentReqMap.put("vcReqIncidentNum", strReqIncidentNum);
+		
+		LinkedHashMap<String, Object> returnMap = new LinkedHashMap<String, Object>(); 
+		
+		int iSucc = svcDeskReqDao.addReqIncident(incidentReqMap);
+		
+		// 파일정보저장
+		if(	 fileList != null 
+		  && fileList.size()>0)
+		{
+			fileManageService.insertFileInfs(fileList);
+		}
+		
+		returnMap.put("vcReqIncidentNum" , incidentReqMap.get("vcReqIncidentNum"));
+		returnMap.put("iSucc"            , iSucc                                 );
+		
+		return returnMap;
+	}
+	
+	// 서비스데스크 인스던트 변경처리 
+	public int updateReqIncident( LinkedHashMap<String, Object> incidentMap
+			                    , List<LinkedHashMap<String, Object>> fileList
+			                    ) throws Exception
+	{
+		int iSucc = svcDeskReqDao.updateReqIncident(incidentMap);
+		
+		// 파일정보저장
+		if(	 fileList != null && fileList.size()>0)
+		{
+			if(incidentMap.get("atchFileInUpGb").equals("U"))
+			{
+				// 상세 정보만 입력
+				fileManageService.updateFileInfs(fileList);
+			}
+			else
+			{
+				// 마스터+상세 정보 입력 처리
+				fileManageService.insertFileInfs(fileList);
+			}
+		}
+		
+		return iSucc;
+	}
+	
+	// 서비스데스크 인스던트 신청 삭제처리
+	public int deleteReqIncident(String strIn) throws Exception
+	{
+		int iSucc = svcDeskReqDao.deleteReqIncident(strIn);
+		return iSucc; 
+	}
+		
+	
+	public int updateReqStatusIncident( String strReqIncidentNum
+			                          , String strReqStatus
+			                          , String strRptRejTxComment) throws Exception
+	{
+		LinkedHashMap<String, Object> inMap = new LinkedHashMap<String, Object>();
+		
+		inMap.put("vcReqIncidentNum"   , strReqIncidentNum);
+		inMap.put("inReqStatus"        , strReqStatus );
+		inMap.put("reqRptRejTxComment" , strRptRejTxComment );
+		
+		return svcDeskReqDao.updateReqStatusIncident(inMap);
+	}
+	
+		
+	
+	private String generateReqIncidentId() throws Exception 
+	{
+		String strIncidentId = CommonUtil.getKST("YY-MMdd-") + egovReqIncientIdGnrService.getNextStringId(); 
+		return strIncidentId;
+	}
+	
+		
+	
+		
+	
+		
+}
diff --git a/src/main/java/com/urpsys/itmsapi/srm/service/SvcDeskService.java b/src/main/java/com/urpsys/itmsapi/srm/service/SvcDeskService.java
index b893aec6..96487496 100644
--- a/src/main/java/com/urpsys/itmsapi/srm/service/SvcDeskService.java
+++ b/src/main/java/com/urpsys/itmsapi/srm/service/SvcDeskService.java
@@ -1,5 +1,6 @@
 package com.urpsys.itmsapi.srm.service;
 
+import java.util.ArrayList;
 import java.util.LinkedHashMap;
 import java.util.List;
 
@@ -47,13 +48,18 @@ public class SvcDeskService
 	HomeService homeService;
 	
 	@Autowired
-	FileManageService fileManageService; // 파일처리
+	FileManageService fileManageService; // 2025.12.17 나혁제 파일처리
+	
+	@Autowired
+	SvcDeskReqService svcDeskReqService; // 2025.12.17 나혁제 인스던트 신청 정보 
 	
 	/** 인스턴스ID 추출 */
     @Resource(name="egovIncientIdGnrService")
     private EgovIdGnrService egovIncientIdGnrService;
     
-    
+    /** fileID 추출 */
+    @Resource(name = "egovFileIdGnrService")
+    private EgovIdGnrService egovFileIdGnrService;
     
     
 	// 서비스데스크 목록 조회
@@ -146,11 +152,82 @@ public class SvcDeskService
 			}
 		}
 		
+		boolean bReceiptFile = false;
 		// 파일정보저장
 		if(	 fileList != null 
 		  && fileList.size()>0)
 		{
 			fileManageService.insertFileInfs(fileList);
+			bReceiptFile=true;
+		}
+		
+		LinkedHashMap<String, Object> inMap = new LinkedHashMap<String, Object>();
+		
+		// 2025.12.17 나혁제 신청파일이 있는경우 새로 새성  
+		if(!incidentMap.get("reqAtchFileId").equals(""))
+		{
+			inMap = new LinkedHashMap<String, Object>();
+			inMap.put("atchFileId", incidentMap.get("reqAtchFileId"));
+			
+			// 신청시 파일 정보을 추출 
+			List<LinkedHashMap<String, Object>> reqFileList = fileManageService.selectFileInfs(inMap);
+						
+			String strNewAtchFileId = "";
+			
+			// 접수시 파일정보가 있는경우 저장 
+			if(bReceiptFile)
+			{
+				strNewAtchFileId = (String)fileList.get(0).get("atchFileId");
+			}
+			// 접수시 파일정보가 없는경우 file ID 새롭게 부여 
+			else
+			{
+				strNewAtchFileId = egovFileIdGnrService.getNextStringId();
+			}
+			
+			if (reqFileList != null )
+			{
+				List<LinkedHashMap<String, Object>> reqInFileList = new ArrayList(); 
+				
+				for(int i=0; i < reqFileList.size(); i++)
+				{
+					LinkedHashMap<String, Object> fileMap = reqFileList.get(i);
+					
+					fileMap.put("atchFileId", strNewAtchFileId);
+					if(bReceiptFile)
+					{
+						fileMap.put("fileSn", fileManageService.getMaxFileSN(fileList.get(0)));
+					}
+					else
+					{
+						fileMap.put("fileSn", i);
+					}
+					
+					reqInFileList.add(fileMap);
+				}
+				
+				// 접수시 파일이 있는경우 update 로 
+				if(reqFileList.size()>0)
+				{
+					if(bReceiptFile)
+					{
+						fileManageService.updateFileInfs(reqInFileList);
+					}
+					else
+					{
+						fileManageService.insertFileInfs(reqInFileList);
+					}
+					
+				}
+			}
+		}
+		
+		// 2025.12.17 나혁제 신청정보가 았는경우 진행상태 갱신  
+		if(!incidentMap.get("vcReqIncidentNum").equals(""))
+		{
+			svcDeskReqService.updateReqStatusIncident( (String)incidentMap.get("vcReqIncidentNum")
+					                                 , "0"
+					                                 , (String)incidentMap.get("reqRptRejTxComment") );
 		}
 		
 		// 승인요청 처리
@@ -241,6 +318,16 @@ public class SvcDeskService
 	// 인스던트 삭제처리  
 	public int deleteIncident(int inInt) throws Exception
 	{
+		LinkedHashMap<String, Object> incidentMap = svcDeskDao.getIncidentBySeq(inInt);
+		
+		// 2025.12.17 나혁제 신청정보가 았는경우 진행상태 갱신  
+		if(!incidentMap.get("vcReqIncidentNum").equals(""))
+		{
+			svcDeskReqService.updateReqStatusIncident( (String)incidentMap.get("vcReqIncidentNum")
+							                        , "-1"
+							                        , "" );
+		}
+				
 		// 인스던트 기본 삭제
 		int iSucc = svcDeskDao.deleteIncident(inInt);
 		
@@ -259,13 +346,40 @@ public class SvcDeskService
 	// 서비스데스크 인스던트 승인요청 
 	public int procApprovalIncident(LinkedHashMap<String, Object> inMap) throws Exception
 	{
-		return svcDeskDao.procApprovalIncident(inMap);
+		int iSucc = svcDeskDao.procApprovalIncident(inMap);
+		
+		// 2025.12.17 나혁제 신청정보가 았는경우 진행상태 갱신
+		String strIncidentSeq = inMap.get("inIncidentSeq")+"";
+		int inIncidentSeq = CommonUtil.stoi(strIncidentSeq);
+		LinkedHashMap<String, Object> incidentMap = svcDeskDao.getIncidentBySeq(inIncidentSeq);
+		if(incidentMap.get("vcReqIncidentNum") !=null && !incidentMap.get("vcReqIncidentNum").equals(""))
+		{
+			// 진행중 
+			svcDeskReqService.updateReqStatusIncident( (String)incidentMap.get("vcReqIncidentNum")
+							                        , "1"
+							                        , "" );
+		}
+		
+		return iSucc; 
 	}
 	
 	// 인스던트 처리완료 처리 
 	public int completedIncident(LinkedHashMap<String, Object> inMap) throws Exception
 	{
-		return svcDeskDao.completedIncident(inMap);
+		int iSucc = svcDeskDao.completedIncident(inMap);
+		
+		// 2025.12.17 나혁제 신청정보가 았는경우 진행상태 갱신
+		int inIncidentSeq = CommonUtil.stoi((String)inMap.get("inIncidentSeq"));
+		LinkedHashMap<String, Object> incidentMap = svcDeskDao.getIncidentBySeq(inIncidentSeq);
+		if(incidentMap.get("vcReqIncidentNum") !=null && !incidentMap.get("vcReqIncidentNum").equals(""))
+		{
+			// 처리완료 
+			svcDeskReqService.updateReqStatusIncident( (String)incidentMap.get("vcReqIncidentNum")
+							                        , "3"
+							                        , "" );
+		}
+				
+		return iSucc; 
 	}
 	
 	// 인스던트 승인처리   
@@ -277,7 +391,20 @@ public class SvcDeskService
 	// 인스던트 반려처리   
 	public int rejectIncident(LinkedHashMap<String, Object> inMap) throws Exception
 	{
-		return svcDeskDao.rejectIncident(inMap);
+		int iSucc = svcDeskDao.rejectIncident(inMap);
+		
+		// 2025.12.17 나혁제 신청정보가 았는경우 진행상태 갱신
+		int inIncidentSeq = CommonUtil.stoi((String)inMap.get("inIncidentSeq"));
+		LinkedHashMap<String, Object> incidentMap = svcDeskDao.getIncidentBySeq(inIncidentSeq);
+		if(incidentMap.get("vcReqIncidentNum") !=null && !incidentMap.get("vcReqIncidentNum").equals(""))
+		{
+			//  반려처리 
+			svcDeskReqService.updateReqStatusIncident( (String)incidentMap.get("vcReqIncidentNum")
+							                        , "2"
+							                        , "" );
+		}
+				
+		return iSucc;
 	}
 	
 
@@ -294,6 +421,20 @@ public class SvcDeskService
 	{
 		return svcDeskDao.getIncidentMonStatus(strSearchMon);
 	}
+	
+	// 2025.12.09 나혁제 월별 SR 처리준수율
+	public List<LinkedHashMap<String, Object>> getSrProPromiseRate(String strSearchMon) throws Exception
+	{
+		return svcDeskDao.getSrProPromiseRate(strSearchMon);
+	}
+	
+	// 2025.12.09 나혁제 월별 SR 만족율
+	public List<LinkedHashMap<String, Object>> getSrStsfdgRate(String strSearchMon) throws Exception
+	{
+		return svcDeskDao.getSrStsfdgRate(strSearchMon);
+	}
+		
+
 		
 		
 		
diff --git a/src/main/java/com/urpsys/itmsapi/sys/controller/PrsnlPortletManageController.java b/src/main/java/com/urpsys/itmsapi/sys/controller/PrsnlPortletManageController.java
index ceb050dd..d4c591f9 100644
--- a/src/main/java/com/urpsys/itmsapi/sys/controller/PrsnlPortletManageController.java
+++ b/src/main/java/com/urpsys/itmsapi/sys/controller/PrsnlPortletManageController.java
@@ -46,8 +46,8 @@ public class PrsnlPortletManageController
 	
 	/**
 	 * 개인화메뉴 목록을 조회한다.
-	 * @author 정보기술연구소 권오제
-     * 작성일 : 2022.12.19
+	 * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.03.06
 	 */
 	@RequestMapping(value = "/sys/selectPortletManageList.do")
 	@ResponseBody
@@ -79,8 +79,8 @@ public class PrsnlPortletManageController
 	
 	/**
 	 * 개인화메뉴를 등록한다.
-	 * @author 정보기술연구소 권오제
-     * 작성일 : 2022.12.19
+	 * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.03.06
 	 */
 	@RequestMapping(value = "/sys/insertPrsnlPortlet.do")
 	@ResponseBody
@@ -108,8 +108,8 @@ public class PrsnlPortletManageController
 	
 	/**
 	 * 개인화메뉴 정보를 조회한다.
-	 * @author 정보기술연구소 권오제
-     * 작성일 : 2022.12.19
+	 * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.03.06
 	 */
 	@RequestMapping(value = "/sys/inqirePrsnlPortlet.do")
 	@ResponseBody
@@ -137,8 +137,8 @@ public class PrsnlPortletManageController
 	
 	/**
 	 * 개인화메뉴 정보를 수정한다.
-	 * @author 정보기술연구소 권오제
-     * 작성일 : 2022.12.19
+	 * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.03.06
 	 */
 	@RequestMapping(value = "/sys/updatePrsnlPortlet.do")
 	@ResponseBody
@@ -166,8 +166,8 @@ public class PrsnlPortletManageController
 	
 	/**
 	 * 개인화메뉴 정보를 삭제한다.
-	 * @author 정보기술연구소 권오제
-     * 작성일 : 2022.12.19
+	 * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.03.06
 	 */
 	@RequestMapping(value = "/sys/deletePrsnlPortlet.do")
 	@ResponseBody
@@ -195,8 +195,8 @@ public class PrsnlPortletManageController
 	
 	/**
 	 * 개인화메뉴 정보를 멀티 삭제한다.
-	 * @author 정보기술연구소 권오제
-     * 작성일 : 2022.12.19
+	 * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.03.06
 	 */
 	@RequestMapping(value = "/sys/deletePrsnlPortletMulti.do")
 	@ResponseBody
@@ -223,4 +223,42 @@ public class PrsnlPortletManageController
 
 		return ResultData.ok(resBody);
 	}
+	
+	/**
+	 * 개인화메뉴 정보를 멀티 상태변경 처리한다.
+	 * @author urp 인프라본부 나혁제
+     * 작성일 : 2025.12.08
+	 */
+	@RequestMapping(value = "/sys/updateStatusPrsnlPortletMulti.do")
+	@ResponseBody
+	public ResponseEntity<ResultData> updateStatusPrsnlPortletMulti(@RequestBody LinkedHashMap<String, Object> requestMap
+													  	          , HttpServletRequest request
+												  		          , HttpServletResponse response) throws Exception 
+	{
+		log.info("\n\n\n\n\n");
+		log.info(">>>>>>>>>>>>>>>>>>>>>>>>> /sys/updateStatusPrsnlPortletMulti.do <<<<<<<<<<<<<<<<<<<<<<<<<");
+		log.info("getRequestURI       [{}]", request.getRequestURI());
+		log.info("입력값 확인 requestMap [{}]", requestMap.toString());
+		
+
+		LinkedHashMap<String, Object> resBody = new LinkedHashMap<String, Object>();
+
+		String checkedPrsnlIdForDel = (String) requestMap.get("checkedPrsnlIdForDel");
+		String checkUseAts          = (String) requestMap.get("checkUseAts");
+		
+		int iResult = prsnlPortletManageService.updateStatusPrsnlPortletMulti(checkedPrsnlIdForDel, checkUseAts);
+		
+		resBody.put("iResult", iResult);
+
+		
+		log.info("<<<<<<<<<<<<<<<<<<<<<<<<< /sys/updateStatusPrsnlPortletMulti.do >>>>>>>>>>>>>>>>>>>>>>>>>");
+
+		return ResultData.ok(resBody);
+	}
+	
+	
+	
+	
+	
+	
 }
diff --git a/src/main/java/com/urpsys/itmsapi/sys/dao/PrsnlPortletManageDao.java b/src/main/java/com/urpsys/itmsapi/sys/dao/PrsnlPortletManageDao.java
index eaa0b0e2..bbf11726 100644
--- a/src/main/java/com/urpsys/itmsapi/sys/dao/PrsnlPortletManageDao.java
+++ b/src/main/java/com/urpsys/itmsapi/sys/dao/PrsnlPortletManageDao.java
@@ -48,5 +48,8 @@ public interface PrsnlPortletManageDao
 	
 	/** 개인화메뉴 삭제 */
 	int deletePrsnlPortlet(LinkedHashMap<String, Object> requestMap);
+	
+	/** 개인화메뉴 상태변경 */
+	int updateStatusPrsnlPortlet(LinkedHashMap<String, Object> requestMap);
 
 }
diff --git a/src/main/java/com/urpsys/itmsapi/sys/service/PrsnlPortletManageService.java b/src/main/java/com/urpsys/itmsapi/sys/service/PrsnlPortletManageService.java
index 69091bd6..03371c8f 100644
--- a/src/main/java/com/urpsys/itmsapi/sys/service/PrsnlPortletManageService.java
+++ b/src/main/java/com/urpsys/itmsapi/sys/service/PrsnlPortletManageService.java
@@ -106,5 +106,28 @@ public class PrsnlPortletManageService
 		
 		return iProcResult; 
 	}
+	
+	/** 2025.12.08 나혁제 */
+	/** 개인화메뉴 멀티 상태변경 */
+	public int updateStatusPrsnlPortletMulti(String checkedPrsnlIdForDel, String checkUseAts) 
+	{
+		LinkedHashMap<String, Object> inMap = new LinkedHashMap<String, Object>(); 
+	
+		String[] srUupdPrsnlId = checkedPrsnlIdForDel.split(",");
+		String[] srUseAt      = checkUseAts.split(",");
+		
+		int iProcResult = 0;
+		
+		for (int i=0; i<srUupdPrsnlId.length ; i++)
+		{
+			inMap.put("prsnlId",  srUupdPrsnlId[i]);
+			inMap.put("useAt"  ,  srUseAt[i]);
+			
+			iProcResult += prsnlPortletManageDAO.updateStatusPrsnlPortlet(inMap);
+		}
+		
+		return iProcResult; 
+	}
+	
 
 }
diff --git a/src/main/resources/mapper/primarydb/sqlmap/itms/srm/ReportOtherMapper.xml b/src/main/resources/mapper/primarydb/sqlmap/itms/srm/ReportOtherMapper.xml
index e50b26ce..55c4f051 100644
--- a/src/main/resources/mapper/primarydb/sqlmap/itms/srm/ReportOtherMapper.xml
+++ b/src/main/resources/mapper/primarydb/sqlmap/itms/srm/ReportOtherMapper.xml
@@ -690,8 +690,28 @@
 	      
   	</select>
 	
-	
-	
+	<!-- 2025.12.09 나혁제 월별 보고서 만족율 데이터 -->
+	<select id="getReportStsfdgRate" parameterType="String" resultType="java.util.LinkedHashMap">
+		/* ReportOtherDao.getReportStsfdgRate */
+		SELECT VC_STSFDG AS category
+		     , COUNT(1) AS value
+		  FROM (
+				  SELECT CASE WHEN B.STSFDG_CD = '1' THEN '매우불만족'
+				              WHEN B.STSFDG_CD = '2' THEN '불만족'
+				              WHEN B.STSFDG_CD = '3' THEN '보통'
+				              WHEN B.STSFDG_CD = '4' THEN '만족'
+				              WHEN B.STSFDG_CD = '5' THEN '매우만족'
+				          END VC_STSFDG
+				    FROM  CM_REPORT A
+				        , CM_REPORT_APPROVAL B
+				   WHERE 1=1 
+				     AND DATE_FORMAT(A.DT_LAST_UPDATE, '%Y-%m') = #{inSearchMon}
+				     AND A.IN_REPORT_SEQ = B.IN_REPORT_SEQ
+				     AND B.STSFDG_CD IS NOT NULL
+				) SUB   
+		GROUP BY  VC_STSFDG
+
+	</select>
 	
 	
 	
diff --git a/src/main/resources/mapper/primarydb/sqlmap/itms/srm/SvcDeskMapper.xml b/src/main/resources/mapper/primarydb/sqlmap/itms/srm/SvcDeskMapper.xml
index cf7a28fc..5fba03e8 100644
--- a/src/main/resources/mapper/primarydb/sqlmap/itms/srm/SvcDeskMapper.xml
+++ b/src/main/resources/mapper/primarydb/sqlmap/itms/srm/SvcDeskMapper.xml
@@ -41,6 +41,7 @@
 		<if test="edate != null and edate!=''"><![CDATA[ AND A.IN_RECEIPT_TIMESTAMP <= UNIX_TIMESTAMP("${edate}")]]></if>
 	</sql>
 	
+	<!-- 2025.12.18 나혁제 VC_REQ_INCIDENT_NUM 신청번호 추가  -->
 	<resultMap type="java.util.LinkedHashMap" id="incident">
 		<result property="inIncidentSeq"           column="IN_INCIDENT_SEQ"/>
 		<result property="inIncidentStatus"        column="IN_INCIDENT_STATUS"/>
@@ -73,6 +74,7 @@
 		<result property="vcRequestUser"           column="VC_REQUEST_USER"/>
 		<result property="dtServiceStartDatetime"  column="DT_SERVICE_START_DATETIME"/>
 		<result property="atchFileId"              column="ATCH_FILE_ID"/>
+		<result property="vcReqIncidentNum"        column="VC_REQ_INCIDENT_NUM"/>
 	</resultMap>
 	
 	<resultMap type="java.util.LinkedHashMap" id="selectVo">
@@ -157,6 +159,7 @@
 		     , A.VC_REQ_APPROVAL_USER
 		     , A.IN_DIFFICULTY
 		     , A.IN_SATISFACTION
+		     , A.VC_REQ_INCIDENT_NUM
 		  FROM CM_INCIDENT A
 		     , CM_SERVICE B
 		 WHERE A.IN_SERVICE_CODE=B.IN_SERVICE_CODE
@@ -262,6 +265,7 @@
 		     , A.IN_DIFFICULTY
 		     , A.IN_SATISFACTION
 		     , A.ATCH_FILE_ID
+		     , A.VC_REQ_INCIDENT_NUM
 		FROM CM_INCIDENT A
 		   , CM_SERVICE B
 		WHERE A.IN_SERVICE_CODE=B.IN_SERVICE_CODE 
@@ -353,7 +357,7 @@
 	
 	
 	
-	
+	<!-- 2025.12.17 나혁제 신청정보 추가 VC_REQ_INCIDENT_NUM -->
 	<insert id="addIncident" parameterType="java.util.HashMap" useGeneratedKeys="true" keyProperty="inIncidentSeq">
 		/* SvcDeskDao.addIncident */
 		INSERT INTO CM_INCIDENT
@@ -377,6 +381,7 @@
 		  , IN_REG_USER
 		  , VC_REG_USER
 		  , ATCH_FILE_ID
+		  , VC_REQ_INCIDENT_NUM 
 		  )
 		VALUES
 		(
@@ -399,6 +404,7 @@
 			, #{inRegUser}
 			, "${vcRegUser}"
 			, #{atchFileId}
+			, #{vcReqIncidentNum}
 		)
 	</insert>
 	
@@ -709,7 +715,49 @@
 		ORDER BY STATUS_1
 	</select>
 	
-	 
+	<!-- 2025.12.09 나혁제 월별 SR 현황 데이터 -->
+	<select id="getSrProPromiseRate" parameterType="String" resultType="java.util.LinkedHashMap">
+		/* SvcDeskDao.getSrProPromiseRate */
+		<![CDATA[
+		SELECT DELAY_STATUS AS category
+		     , COUNT(1) AS value
+		  FROM (
+				SELECT CASE WHEN IN_COMPLETED = 0 THEN '미처리'
+				            WHEN IN_COMPLETED = 1 AND DT_REQ_DATETIME > DT_COMPLETE_DATETIME  THEN '준수'
+				            WHEN IN_COMPLETED = 1 AND DT_REQ_DATETIME < DT_COMPLETE_DATETIME  THEN '지연'
+				        END AS DELAY_STATUS
+				       , DT_REQ_DATETIME
+				       , DT_COMPLETE_DATETIME
+				       , VC_INCIDENT_NUM 
+				  FROM CM_INCIDENT A
+				 WHERE DATE_FORMAT(DT_RECEIPT_DATETIME, '%Y-%m') = #{inSearchMon}
+				   AND IN_INCIDENT_STATUS !='2'
+				) A
+		 GROUP BY  DELAY_STATUS
+		 ]]>
+	</select>
+	
+	<!-- 2025.12.09 나혁제 월별 SR 만족율 데이터 -->
+	<select id="getSrStsfdgRate" parameterType="String" resultType="java.util.LinkedHashMap">
+		/* SvcDeskDao.getSrStsfgdRate */
+		SELECT VC_STSFDG AS category
+		     , COUNT(1) AS value
+		  FROM (
+				  SELECT CASE WHEN B.STSFDG_CD = '1' THEN '매우불만족'
+				              WHEN B.STSFDG_CD = '2' THEN '불만족'
+				              WHEN B.STSFDG_CD = '3' THEN '보통'
+				              WHEN B.STSFDG_CD = '4' THEN '만족'
+				              WHEN B.STSFDG_CD = '5' THEN '매우만족'
+				          END VC_STSFDG
+				    FROM  CM_INCIDENT A
+				        , CM_INCIDENT_APPROVAL B
+				   WHERE 1=1 
+				     AND DATE_FORMAT(A.DT_RECEIPT_DATETIME, '%Y-%m') = #{inSearchMon}
+				     AND A.IN_INCIDENT_SEQ = B.IN_INCIDENT_SEQ
+				     AND B.STSFDG_CD IS NOT NULL
+			   ) SUB   
+		GROUP BY  VC_STSFDG
+	</select>
 	
 	
 	
diff --git a/src/main/resources/mapper/primarydb/sqlmap/itms/srm/SvcDeskReqMapper.xml b/src/main/resources/mapper/primarydb/sqlmap/itms/srm/SvcDeskReqMapper.xml
new file mode 100644
index 00000000..8761c3a9
--- /dev/null
+++ b/src/main/resources/mapper/primarydb/sqlmap/itms/srm/SvcDeskReqMapper.xml
@@ -0,0 +1,216 @@
+<?xml version="1.0" encoding="UTF-8"?><!--Converted at: Wed May 11 15:49:39 KST 2016-->
+<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" 
+"http://mybatis.org/dtd/mybatis-3-mapper.dtd">
+
+<mapper namespace="com.urpsys.itmsapi.srm.dao.SvcDeskReqDao">
+
+	<sql id="paging">
+		<if test="recordCountPerPage != null and firstIndex != null">
+			LIMIT #{recordCountPerPage} OFFSET #{firstIndex}
+		</if>
+	</sql>
+	
+	<resultMap type="java.util.LinkedHashMap" id="reqIncident">
+		<result column="VC_REQ_INCIDENT_NUM"       property="vcReqIncidentNum"      />
+		<result column="VC_INCIDENT_NUM"           property="vcIncidentNum"         />
+		<result column="VC_SERVICE_NAME"           property="vcServiceName"         />
+		<result column="IN_SERVICE_CODE"           property="inServiceCode"         />
+		<result column="VC_INCIDENT_TITLE"         property="vcIncidentTitle"       />
+		<result column="TX_INCIDENT_BODY"          property="txIncidentBody"        />
+		<result column="IN_REQ_USER"               property="inReqUser"             />
+		<result column="VC_REQ_USER"               property="vcReqUser"             />
+		<result column="IN_CHARGE_USER"            property="inChargeUser"          />
+		<result column="VC_CHARGE_USER"            property="vcChargeUser"          />
+		<result column="DT_REQ_DATETIME"           property="dtReqDateTime"         />
+		<result column="DT_COMPLETE_REQ_DATETIME"  property="dtCompleteReqDateTime" />
+		<result column="ATCH_FILE_ID"              property="atchFileId"            />
+		<result column="VC_COMPLETED"              property="vcCompleted"           />
+		<result column="VC_INCIDENT_STATUS"        property="vcIncodentStatus"      />
+		<result column="IN_REQ_STATUS"             property="inReqStatus"      />
+		<result column="VC_REQ_STATUS"             property="vcReqStatus"      />
+		
+		<result column="PROC_STSFDG"               property="procStsfdg"    />
+		<result column="PROC_OPIN"                 property="procOpin"      />
+		<result column="RCVD_OPIN"                 property="rcvdOpin"      />
+		
+		
+		<result column="VC_REG_USER"               property="vcRegUser"             />
+		<result column="DT_RECEIPT_DATETIME"       property="dtReceiptDatetime"     />
+		
+		<result column="VC_DEV_USER"               property="vcDevUser"             />
+		<result column="DT_COMPLETE_DATETIME"      property="dtCompleteDatetime"    />
+		<result column="TX_COMPLETED_COMMENT"      property="txCompletedComment"    />
+		
+		<result column="IN_INCIDENT_SEQ"           property="inIncidentSeq"    />
+		
+	</resultMap>
+	 
+	<select id="searchReqIncident" parameterType="java.util.HashMap" resultMap="reqIncident">
+		/* SvcReqDeskDao.searchReqIncident */
+		SELECT A.VC_REQ_INCIDENT_NUM
+		     , B.VC_INCIDENT_NUM
+		     , C.VC_SERVICE_NAME
+		     , A.IN_SERVICE_CODE
+		     , C.VC_SERVICE_NAME
+		     , A.VC_INCIDENT_TITLE
+		     , A.TX_INCIDENT_BODY
+		     , A.IN_REQ_USER
+		     , A.VC_REQ_USER
+		     , A.IN_CHARGE_USER
+		     , A.VC_CHARGE_USER
+		     , DATE_FORMAT(A.DT_REQ_DATETIME, '%Y-%m-%d %H:%i') AS DT_REQ_DATETIME
+		     , DATE_FORMAT(A.DT_COMPLETE_REQ_DATETIME, '%Y-%m-%d %H:%i') AS DT_COMPLETE_REQ_DATETIME
+		     , A.ATCH_FILE_ID
+		     , IF(  B.IN_COMPLETED=0, '처리중'
+		          , IF(B.IN_COMPLETED=1 ,'처리완료', '미처리')) AS VC_COMPLETED
+		     , IF(      B.IN_INCIDENT_STATUS=0, "접수"
+		           , IF(B.IN_INCIDENT_STATUS=1, "승인중"
+		           , IF(B.IN_INCIDENT_STATUS=2, "반려"
+		           , IF(B.IN_INCIDENT_STATUS=3, "승인완료"
+		           , "")))) AS VC_INCIDENT_STATUS
+		     , A.IN_REQ_STATUS      
+		     , IF(      A.IN_REQ_STATUS=-1, "신청"
+		           , IF(A.IN_REQ_STATUS=0, "접수"
+		           , IF(A.IN_REQ_STATUS=1, "처리중"
+		           , IF(A.IN_REQ_STATUS=2, "반려"
+		           , IF(A.IN_REQ_STATUS=3, "처리완료"
+		           , ""))))) AS VC_REQ_STATUS
+		     , A.PROC_STSFDG
+			 , A.PROC_OPIN
+		     , A.RCVD_OPIN
+		  FROM CM_INCIDENT_APL_INFO A
+		  LEFT OUTER JOIN CM_INCIDENT B ON A.VC_REQ_INCIDENT_NUM = B.VC_REQ_INCIDENT_NUM    
+		  LEFT OUTER JOIN CM_SERVICE  C ON A.IN_SERVICE_CODE = C.IN_SERVICE_CODE
+		<include refid="paging" />
+	</select>
+	
+	<select id="searchReqIncidentCnt" parameterType="java.util.HashMap" resultType="int">
+		/* SvcReqDeskDao.searchReqIncidentCnt */
+		SELECT COUNT(1)
+		  FROM CM_INCIDENT_APL_INFO A
+	</select>
+	
+	
+	<select id="getReqIncidentBySeq" parameterType="String" resultMap="reqIncident">
+		/* SvcDeskDao.getReqIncidentBySeq */
+		SELECT A.VC_REQ_INCIDENT_NUM
+		     , B.VC_INCIDENT_NUM
+		     , C.VC_SERVICE_NAME
+		     , A.IN_SERVICE_CODE
+		     , C.VC_SERVICE_NAME
+		     , A.VC_INCIDENT_TITLE
+		     , A.TX_INCIDENT_BODY
+		     , A.IN_REQ_USER
+		     , A.VC_REQ_USER
+		     , A.IN_CHARGE_USER
+		     , A.VC_CHARGE_USER
+		     , DATE_FORMAT(A.DT_REQ_DATETIME, '%Y-%m-%d %H:%i') AS DT_REQ_DATETIME
+		     , DATE_FORMAT(A.DT_COMPLETE_REQ_DATETIME, '%Y-%m-%d %H:%i') AS DT_COMPLETE_REQ_DATETIME
+		     , A.ATCH_FILE_ID
+		     , IF(  B.IN_COMPLETED=0, '처리중'
+		          , IF(B.IN_COMPLETED=1 ,'처리완료', '미처리')) AS VC_COMPLETED
+		     , IF(      B.IN_INCIDENT_STATUS=0, "접수"
+		           , IF(B.IN_INCIDENT_STATUS=1, "승인중"
+		           , IF(B.IN_INCIDENT_STATUS=2, "반려"
+		           , IF(B.IN_INCIDENT_STATUS=3, "승인완료"
+		           , "신청")))) AS VC_INCIDENT_STATUS
+             , B.VC_REG_USER
+             , DATE_FORMAT(B.DT_RECEIPT_DATETIME, '%Y-%m-%d %H:%i') AS DT_RECEIPT_DATETIME
+             , B.VC_DEV_USER
+             , DATE_FORMAT(B.DT_COMPLETE_DATETIME, '%Y-%m-%d %H:%i') AS DT_COMPLETE_DATETIME
+             , B.TX_COMPLETED_COMMENT
+             , B.IN_INCIDENT_SEQ 
+             , A.IN_REQ_STATUS      
+		     , IF(      A.IN_REQ_STATUS=-1, "신청"
+		           , IF(A.IN_REQ_STATUS=0, "접수"
+		           , IF(A.IN_REQ_STATUS=1, "처리중"
+		           , IF(A.IN_REQ_STATUS=2, "반려"
+		           , IF(A.IN_REQ_STATUS=3, "처리완료"
+		           , ""))))) AS VC_REQ_STATUS
+		     , A.PROC_STSFDG
+			 , A.PROC_OPIN
+		     , A.RCVD_OPIN     
+		  FROM CM_INCIDENT_APL_INFO A
+		  LEFT OUTER JOIN CM_INCIDENT B ON A.VC_REQ_INCIDENT_NUM = B.VC_REQ_INCIDENT_NUM    
+		  LEFT OUTER JOIN CM_SERVICE  C ON  A.IN_SERVICE_CODE = C.IN_SERVICE_CODE
+		 WHERE 1=1
+		   AND A.VC_REQ_INCIDENT_NUM=#{value}
+	</select>
+	
+	
+	
+	
+	
+	<insert id="addReqIncident" parameterType="java.util.HashMap" >
+		/* SvcReqDeskDao.addReqIncident */
+		INSERT INTO CM_INCIDENT_APL_INFO
+		(
+			VC_REQ_INCIDENT_NUM
+		  , IN_SERVICE_CODE
+		  , VC_INCIDENT_TITLE
+		  , TX_INCIDENT_BODY
+		  , IN_REQ_USER
+		  , VC_REQ_USER
+		  , IN_CHARGE_USER
+		  , VC_CHARGE_USER
+		  , DT_REQ_DATETIME
+		  , DT_COMPLETE_REQ_DATETIME
+		  , ATCH_FILE_ID
+		  , IN_REQ_STATUS
+		  )
+		VALUES
+		(
+			  #{vcReqIncidentNum}
+			, #{inServiceCode}
+			, #{vcIncidentTitle}
+			, #{txIncidentBody}
+			, #{inReqUser}
+			, #{vcReqUser}
+			, #{inChargeUser}
+			, #{vcChargeUser}
+			, #{dtReqDateTime}
+			, #{dtCompleteReqDateTime}
+			, #{atchFileId}
+			, -1
+		)
+	</insert>
+	
+	<update id="updateReqIncident" parameterType="java.util.HashMap">
+		/* SvcReqDeskDao.updateReqIncident */
+		UPDATE CM_INCIDENT_APL_INFO 
+		   SET 
+		         IN_SERVICE_CODE          = #{inServiceCode}
+		       , VC_INCIDENT_TITLE        = #{vcIncidentTitle}
+		       , TX_INCIDENT_BODY         = #{txIncidentBody}
+		       , IN_REQ_USER              = #{inReqUser}
+		       , VC_REQ_USER              = #{vcReqUser}
+		       , IN_CHARGE_USER           = #{inChargeUser}
+		       , VC_CHARGE_USER           = #{vcChargeUser}
+		       , DT_REQ_DATETIME          = #{dtReqDateTime}
+		       , DT_COMPLETE_REQ_DATETIME = #{dtCompleteReqDateTime}
+		       , ATCH_FILE_ID             = #{atchFileId}
+		WHERE VC_REQ_INCIDENT_NUM=#{vcReqIncidentNum}			
+	</update>
+	
+	<delete id="deleteReqIncident" parameterType="String">
+		DELETE FROM CM_INCIDENT_APL_INFO 
+		 WHERE VC_REQ_INCIDENT_NUM=#{value}
+	</delete>
+	
+	
+	<update id="updateReqStatusIncident" parameterType="java.util.HashMap">
+		/* SvcReqDeskDao.updateReqStatusIncident */
+		UPDATE CM_INCIDENT_APL_INFO 
+		   SET 
+		         IN_REQ_STATUS  = #{inReqStatus}
+		         <if test="reqRptRejTxComment !=null and reqRptRejTxComment !=''">
+		         	, RCVD_OPIN      = #{reqRptRejTxComment} 
+		         </if>
+		WHERE VC_REQ_INCIDENT_NUM=#{vcReqIncidentNum}			
+	</update>
+	
+	
+
+</mapper>
+
+
diff --git a/src/main/resources/mapper/primarydb/sqlmap/itms/sys/PrsnlPortletManageMapper.xml b/src/main/resources/mapper/primarydb/sqlmap/itms/sys/PrsnlPortletManageMapper.xml
index 4cd4358a..01b480b7 100644
--- a/src/main/resources/mapper/primarydb/sqlmap/itms/sys/PrsnlPortletManageMapper.xml
+++ b/src/main/resources/mapper/primarydb/sqlmap/itms/sys/PrsnlPortletManageMapper.xml
@@ -7,19 +7,21 @@
 	<!-- 개인화메뉴 목록 조회 -->
 	<select id="selectPrsnlPortletList" parameterType="java.util.LinkedHashMap" resultType="java.util.LinkedHashMap">
 	
-		SELECT PORTLET_ID                                AS prsnlId
-			 , PORTLET_NM                                AS prsnlNm
-			 , PORTLET_KR_NM                             AS prsnlKoreanNm
-			 , PORTLET_URL                               AS url
-			 , FRST_REGR_ID                              AS frstRegisterId
-			 , FRST_REG_DTM                              AS frstRegisterPnttm
-			 , LAST_UPDR_ID                              AS lastUpdusrId
-			 , LAST_UPD_DTM                              AS lastUpdusrPnttm   
- 			 , PORTLET_WDTH_LENG						 AS portletWidth
-			 , PORTLET_HGHT_LENG						 AS portletHeight
-			 , PORTLET_IMG_PATH							 AS portletImgPath   
-			 , PORTLET_IMG_NM							 AS portletImgNm
-			 , PORTLET_IMG_ORGL_NM						 AS portletImgOriNm                                
+		/* PrsnlPortletManageDao.selectPrsnlPortletList */
+		SELECT PORTLET_ID              AS prsnlId
+			 , PORTLET_NM              AS prsnlNm
+			 , PORTLET_KR_NM           AS prsnlKoreanNm
+			 , PORTLET_URL             AS url
+			 , FRST_REGR_ID            AS frstRegisterId
+			 , FRST_REG_DTM            AS frstRegisterPnttm
+			 , LAST_UPDR_ID            AS lastUpdusrId
+			 , LAST_UPD_DTM            AS lastUpdusrPnttm   
+ 			 , PORTLET_WDTH_LENG	   AS portletWidth
+			 , PORTLET_HGHT_LENG	   AS portletHeight
+			 , PORTLET_IMG_PATH		   AS portletImgPath   
+			 , PORTLET_IMG_NM		   AS portletImgNm
+			 , PORTLET_IMG_ORGL_NM	   AS portletImgOriNm
+			 , USE_AT                  AS useAt                                      
 		  FROM                                                   
 			   TB_PORTLET_MNG
 		<if test="searchWrd != null and searchWrd != ''">
@@ -40,6 +42,7 @@
 	<!-- 개인화메뉴 목록 조회 Count -->
 	<select id="selectPrsnlPortletListCnt" parameterType="java.util.LinkedHashMap" resultType="java.lang.Integer">
 	
+		/* PrsnlPortletManageDao.selectPrsnlPortletListCnt */
 		SELECT 
 			COUNT(*)
 		FROM
@@ -55,6 +58,7 @@
 	<!-- 개인화메뉴 상세조회 -->
 	<select id="selectPrsnlPortlet" parameterType="java.util.LinkedHashMap" resultType="java.util.LinkedHashMap">
 	
+		/* PrsnlPortletManageDao.selectPrsnlPortlet */
 		SELECT PORTLET_ID               AS prsnlId
 			 , PORTLET_NM               AS prsnlNm
 			 , PORTLET_KR_NM            AS prsnlKoreanNm
@@ -78,6 +82,7 @@
 	<!-- 개인화메뉴 등록  -->
 	<insert id="insertPrsnlPortlet" parameterType="java.util.LinkedHashMap">
 	 
+	 	/* PrsnlPortletManageDao.insertPrsnlPortlet */
 		INSERT INTO 
 			TB_PORTLET_MNG 
 		( 
@@ -94,6 +99,7 @@
 		  , PORTLET_IMG_PATH
 		  , PORTLET_IMG_NM		
 		  , PORTLET_IMG_ORGL_NM	  
+		  , USE_AT
 		)
 		VALUES
 		( 
@@ -109,7 +115,8 @@
 		  , #{portletHeight}
 		  , #{portletImgPath} 
 		  , #{portletImgNm}
-		  , #{portletImgOriNm} 
+		  , #{portletImgOriNm}
+		  , 'Y' 
 		)
 	 
 	</insert>
@@ -117,6 +124,7 @@
 	<!-- 개인화메뉴 수정  -->
 	<update id="updatePrsnlPortlet" parameterType="java.util.LinkedHashMap"> 
 		
+		/* PrsnlPortletManageDao.updatePrsnlPortlet */
 		UPDATE 
 			TB_PORTLET_MNG
 		SET
@@ -139,11 +147,23 @@
 	<!-- 개인화메뉴 삭제  -->
 	<delete id="deletePrsnlPortlet" parameterType="java.util.LinkedHashMap"> 
 		
+		/* PrsnlPortletManageDao.deletePrsnlPortlet */
 		DELETE FROM 
 			TB_PORTLET_MNG 
 		WHERE 
 			PORTLET_ID = #{prsnlId}
 		
 	</delete> 
+	
+	<!-- 2025.12.08 나혁제 개인화메뉴 상태변경처리 -->
+	<delete id="updateStatusPrsnlPortlet" parameterType="java.util.LinkedHashMap"> 
+		
+		/* PrsnlPortletManageDao.updateStatusPrsnlPortlet */
+		UPDATE TB_PORTLET_MNG
+		   SET USE_AT = #{useAt} 
+		 WHERE PORTLET_ID = #{prsnlId}
+		
+	</delete>
+	
 	                                           
 </mapper>
\ No newline at end of file