package com.zioinfo.mall.cs;

import lombok.Data;

import java.time.LocalDateTime;

/** 고객 문의 (mall_cs_ticket). ITSM SR 연계 + AI 자동응답. */
@Data
public class MallCsTicket {
    private Long id;
    private String owner;
    private String orderNo;
    private String category;
    private String subject;
    private String content;
    private String status;        // OPEN / ANSWERED / CLOSED
    private String itsmSrId;
    private String aiReply;
    private LocalDateTime createdAt;
}
