SELECT * FROM mall_cs_ticket WHERE owner = #{owner} ORDER BY id DESC SELECT * FROM mall_cs_ticket status = #{status} ORDER BY id DESC SELECT * FROM mall_cs_ticket WHERE id = #{id} INSERT INTO mall_cs_ticket (owner, order_no, category, subject, content, status) VALUES (#{owner}, #{orderNo}, #{category}, #{subject}, #{content}, COALESCE(#{status},'OPEN')) UPDATE mall_cs_ticket SET itsm_sr_id = #{srId} WHERE id = #{id} UPDATE mall_cs_ticket SET ai_reply = #{aiReply}, status = 'ANSWERED' WHERE id = #{id} UPDATE mall_cs_ticket SET status = #{status} WHERE id = #{id}